What is customer service to you and your business?
This should be an easy answer. But if you don’t know off top of your head you could be putting your business in jeopardy. Think of it my way, your clients and potential customers are your bread and butter. Without them you have no business! So the need for them and their willingness to patronize becomes all the more critical. Don’t fall victim to a failed personnel performance plan or lack thereof. You, and your employees are a reflection of your business and expectations should be set to protect its continuity. So make an effort today to analyze and evaluate your team and the reputation you have with your customers.
Responsiveness, performance and image are key!